Providence & Swedish
Making healthcare a little easier
Developed visual language for a suite of provider & patient healthcare tools.
My time with Providence Health & Services' innovation group as a user experience designer
was focused on two distinct digital product categories.
First, improving an on demand emergency room video platform with remote diagnostic instruments.
Partnering with Sunny Lee & Kelly Elston to research Providence's established caregiver process
and protocols- a service management dashboard and workflow was developed and tested onsite,
primarily in service of extending availability for tele-stroke and tele-psychiatry care. Secondly, a quartet
of established outreach services were rearchitected as a suite of Express Care options and brought
together on a shared marketing & scheduling platform with a multitenant architecture.
Was able to develop a personal process of leveraging Abstract (git), Sketch (layout),
Invision (public prototyping), Zeplin (internal prototyping), along with the Adobe Creative
Cloud (asset production). The visual design system was based on Google's Material language,
but out of the box it felt too cold for the healthcare world. After partnering with my engineering
team, we developed a solution of taking React Toolbox and subbing in a humanistic typeface,
rounded some corners and generally opened up the vanilla styles (more padding). By working
with these tools, we were able to more fluently migrate my interaction & visual work into
react components via direct collaboration in Storybook.
Interactive prototype (Invision / Craft)
Integrated Consumer Experience - Web & Native design preview
Scheduling & Registration wireframe review
Account Management wireframe review
Example of theming control
Collaborated on information architecture and interviewed patients to determine decision making criteria and layout priority.